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Windstream Outage or Down – Is Windstream Down Today?

by | Aug 26, 2022 | internet | 0 comments

Windstream Outage: Windstream as an internet service provider wows to respond to Windstream’s internet outage and other service issues as soon as possible. While Windstream’s staff responds to other non-outage service problems by the next business day, as far as Windstream outage is concerned, the provider usually responds within 24 hours from the time Windstream is notified of an interruption. It is also important to note that for a Windstream outage that is beyond the provider’s control, like a natural disaster or severe weather, Windstream customer services will respond as promptly as possible. Windstream works to ensure that its customers get a trouble-free reception but no one including Windstream can guarantee that equipment failure won’t occur.

In general, it is Windstream’s official policy to issue a credit for service interruptions greater than 24 hours, when a user requests for credit. On top of that, the provider’s cable TV customer service representatives are available during normal business hours for Windstream report outages, and there is also an option for after-hours emergency reporting service that is available 24 hours a day. Windstream however expects its users to call them in a timely manner when they notice a problem and says that they will not issue a credit for service interruptions if they are not notified of such situations promptly.

How to Report Windstream Outage 

In case you are wondering how I report a Windstream internet outage, the best option is to visit https://www.windstream.com/support. Windstream customers can report Windstream Outage through live chat as well, which is available on the provider’s support page. However, some concerns require more detail, and customers can send an email through the support page in such scenarios. Customers can also call the helpline for assistance regarding the Windstream outage, but in case of email or chat, they have written proof of customer support’s response.

Windstream Outage Map

Anyone who is trying to figure out does Windstream have an outage, can refer to an outage map for this purpose. The telecommunication giant offers broadband and DSL internet, and phone service, and there is also an option for digital TV service for Windstream customers which the company makes available through a partnership with Dish Network. With useful services like downdetector.com, Windstream customers can see the heat map of user-submitted problem reports over a 24-hour period.  

Relevant: How to Reset Your Windstream Router – Step by Step

While many problems are reported throughout the day, Donwdetector is smart enough to detect and only report an incident when the number of problem reports is significantly higher than the usual volume.

Windstream Outage

Windstream Internet has a tendency to experience large-scale outages but at times the problem is on the user’s side, not the provider’s. So, it makes a lot of sense to check things at your end and try troubleshooting to fix the issue on your side.

  1. Before you contact customer support regarding the Windstream outage, it is better to search Twitter for #WindstreamDown or a related term. Make sure to check tweet timestamps which indicate about when and where other people are experiencing problems with Windstream internet service. Also, try checking Windstream’s official page.
  1. With services like Downdetector, Downhunter, and IsTheServiceDown, customers can check the status of their Windstream internet service. In short, these sites provide coverage maps and other useful details to help customers identify where exactly the problem is occurring in the network.
  1. Check the Windstream Facebook page. While not likely, if the Windstream outage is large enough, the provider might also post information regarding the issue on Facebook. 

If the problem is at your end, there are a number of ways to get connected once again, especially if you can do a bit of troubleshooting for connectivity. 

  1. First of all, please make sure to confirm your account status with Windstream because it is important to confirm that your account is current and that services are not being blocked for some reason.
  1. If you are using a cable modem, there can be a problem with your phone line connected to the Windstream modem. You can try unplugging the phone’s power cord and plug it back in, confirm all cables are properly connected, and ensure that other electrical devices like computers placed too close to the modem aren’t interfering.
  1. It is important to check the connectivity issues at your end, which are as follows: 
  • Are all cables connected properly? 
  • Is your electrical service working? 
  • Is the power out in your neighborhood? 
  • Is your modem showing an error message? 
  • Is your Wi-Fi working properly? 
  • Is anything blocking internet signals?

Once you have tried all these essential steps and your internet is still not working, you should immediately get in touch with Windstream customer service. 

Windstream Customer Service Numbers & Hours

Support

Regular Hours

Weekend Hours

1.

Account Support

Mon – Fri: 7:00 am – 8:00 pm (ET)

Sat: 8:30 am – 5:00 pm (ET)

2.

Service Support

Available 24/7

Available 24/7

3.

Finance Department

Mon – Fri: 8:00 am – 6:00 pm

Sat: 8:30 am – 5:00 pm (ET)

5.

Sales Department

Mon – Fri: 7:00 am – 10:00 pm

Sat: 8:30 am – 8:00 pm (ET)  
Sun: 9:00 am – 7:00 pm (ET) 

6.

Order Updates

Mon – Fri: 8:00 am – 6:00 pm

Sat: Closed

Windstream customers should take note that when it comes to Windstream internet customer service, The American Customer Satisfaction Index (ACSI) ranked Windstream’s customer service below the industry’s average. Although this can be concerning for internet users, most of the network being on DSL can be one of the main causes for this concern. This is understandable because it is natural for customers not to be satisfied with the less reliable nature of the DSL service. Low customer satisfaction can also be due to customers facing issues with Windstream internet regularly and the tech team not being quick enough to resolve them. So, as the speed and quality of Windstream’s internet continue to improve, the company’s customer satisfaction scores will also improve.

Jawad Khan is a Professional Writer and Content Researcher since 2016. Worked with Forbes and Business insider as a content writer back in 2018. I am affiliated with innov8ivs which is the biggest platform for hiring developers. You can reach me at Facebook, Twitter or Instagram

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