Returns, refunds and cancellations

For an internet, TV or phone service order, check the agreement and invoice from the business that accepted your order. Eligibility, deadlines, cancellation charges and equipment returns depend on those terms.

Provider service and equipment

Contact the provider shown on your bill to request cancellation, a refund or equipment return instructions. Do not send equipment to the Internet Offers Now mailing address unless you have received specific return instructions from the seller.

Questions about a referral through this site

Contact Internet Offers Now with a description of your request. Do not include passwords, full payment card details or sensitive account documents. Submitting this form does not cancel a provider subscription or authorize a refund.